Terms of Service

Last updated: May 29, 2026.

Overview

This website is operated by Provenance Luxury Inc. (“PROVENANCE”, “we”, “us”, or “our”). The terms “you” and “your” refer to the user or purchaser. PROVENANCE offers this website, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing from us, you engage our “Service” and agree to be bound by these Terms of Service (“Terms”), including the additional terms, conditions, and policies referenced herein or available by hyperlink, such as our Return and Refund Policy and Privacy Policy, each of which is incorporated into these Terms by reference. These Terms apply to all users of the Site. Please read them carefully. If you do not agree to all of these Terms, you may not access the Site or use any Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. We may update or replace any part of these Terms by posting changes to this page; it is your responsibility to review this page periodically. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given us consent to allow any minor dependents to use the Site. You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms results in immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any lawful reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements; payment card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Section headings are for convenience only and do not limit the Terms.

Section 3 — Accuracy and Completeness of Information

We are not responsible if information on the Site is not accurate, complete, or current. Material on the Site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or complete sources. Any reliance on the material is at your own risk. The Site may contain historical information, which is provided for reference only. We may modify the Site’s contents at any time but have no obligation to update information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products and Services

Certain products or services may be available exclusively online and may have limited quantities. Such products are subject to return or exchange only in accordance with our Return and Refund Policy. We make every effort to display product colors and images accurately but cannot guarantee that your display will be accurate. We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities. All product descriptions and pricing are subject to change at any time without notice. We do not warrant that products or Services will meet your expectations.

Certain items are sold as Final Sale, as identified on the product listing, at checkout, and in our Return and Refund Policy. By purchasing a Final Sale item, you acknowledge that it is not eligible for return, refund, or exchange except as required by applicable consumer protection law or under our Authenticity Guarantee. You agree that the Return and Refund Policy in effect at the time of your purchase governs that transaction. Initiating a payment dispute or chargeback that contradicts the Final Sale or other terms you accepted at checkout, without first pursuing the remedies set out in our Return and Refund Policy, constitutes a breach of these Terms.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole reasonable discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, the same payment method, or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the contact information provided at the time of the order. We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information and to update it promptly so we can complete transactions and contact you as needed. For more detail, please review our Return and Refund Policy.

Section 7 — Optional Tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide such tools “as is” and “as available” without warranties or endorsement, and we have no liability arising from your use of optional third-party tools. Any use is at your own risk, and you should familiarize yourself with the third party’s terms.

Section 8 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to sites not affiliated with us. We are not responsible for examining or evaluating their content and are not liable for any harm related to third-party websites or services. Please review the third party’s policies before engaging in any transaction.

Section 9 — User Comments and Submissions

If you send creative ideas, suggestions, or other materials (“comments”), whether at our request or otherwise, you agree that we may edit, copy, publish, distribute, and otherwise use them in any medium without restriction, and that we are under no obligation to keep them confidential, to pay compensation, or to respond. We may, but are not obligated to, remove content we determine to be unlawful or objectionable. You agree your comments will not violate any third-party right or contain unlawful or objectionable material, and you are solely responsible for the accuracy of your comments.

Section 10 — Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update or clarify information except as required by law.

Section 12 — Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the Site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe our or others’ intellectual property; to harass, abuse, defame, or discriminate; to submit false or misleading information; to upload malicious code; to collect or track others’ personal information; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent security features of the Site. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that results obtained will be accurate or reliable. Except as expressly stated by us, the Service and all products and services delivered through it are provided “as is” and “as available” without representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except to the extent such warranties cannot lawfully be excluded.

To the maximum extent permitted by law, in no case shall PROVENANCE or its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products procured through it, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless PROVENANCE and our affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed; such determination shall not affect the validity of the remaining provisions.

Section 16 — Termination

Obligations and liabilities incurred prior to termination survive termination for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate by ceasing to use the Site. If we suspect you have failed to comply with any provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Ambiguities in interpretation shall not be construed against the drafting party.

Section 18 — Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that the courts of the Province of Ontario shall have exclusive jurisdiction over any dispute arising from these Terms, except where applicable consumer protection law grants you the right to bring proceedings in your place of residence.

Section 19 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to the Site. It is your responsibility to check periodically for changes. Your continued use of the Site following the posting of changes constitutes acceptance.

Section 20 — Contact Information

Questions about these Terms of Service should be sent to us at customercare@provenance.shop.